Refund policy
Last updated: July 22, 2026
At Navanora, we want customers to have a clear and transparent process for returning eligible lighting products. This policy applies to orders placed through Navanora and delivered within the United States.
Return and Exchange Window
Customers may request an eligible return or exchange within 30 days of delivery.
Requests submitted after the 30-day return window are not eligible for return or exchange.
Return Eligibility
Navanora accepts eligible returns of defective and non-defective products.
For a non-defective product to qualify for return or exchange, it must be:
- New and unused
- Returned with its original packaging
- Returned with its original tags and labels, where applicable
- Free from customer-caused damage or alteration
Products showing signs of use, customer-caused damage, or alteration may not qualify for return or exchange.
Exchanges are available for eligible products.
Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, or different from what you ordered, contact us at info@navanora.com.
Please include your order number, the email address used for the order, and a description of the problem.
Do not ship the product back before your request has been reviewed and you have received return instructions from Navanora.
How to Request a Return or Exchange
To request a return or exchange:
- Email info@navanora.com within 30 days of delivery.
- Include your order number, the email address used for the order, and the reason for the request.
- Navanora will review the request and confirm whether the product is eligible.
- After approval, Navanora will provide a prepaid downloadable return shipping label.
- Download and print the return label.
- Attach the label securely to the return package.
- Ship the package according to the return instructions provided by Navanora.
Returns must be approved before a return shipping label is issued.
Do not send a product back before receiving approval and return instructions. Products returned without authorization may not be processed correctly.
Return Method
Approved returns are completed by mail using the prepaid return shipping label provided by Navanora.
The return label will contain the appropriate shipping information. Do not send a return to Navanora’s business address unless the return instructions specifically direct you to do so.
Return Shipping Cost
Navanora provides a free prepaid return shipping label for approved returns and exchanges.
Customers are not charged for an approved return label. Navanora covers the cost of approved return shipping.
Shipping costs arranged independently by a customer without prior approval are not part of the approved return-label process.
Return Inspection
After the returned product is received, Navanora will inspect it within 1–3 business days.
The inspection confirms whether the product meets the return conditions described in this policy.
Refund Processing
After the returned product has been inspected and approved, the refund will be processed within 10 business days.
Approved refunds are issued to the original payment method used for the purchase.
Customers will receive an email after the refund has been processed.
All Navanora transactions and refunds are processed in USD.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@navanora.com within 30 days of delivery. Exchange requests are subject to review and approval under the eligibility conditions in this policy.
An approved exchange includes a free prepaid downloadable return shipping label.
Restocking Fees
Navanora does not charge a restocking fee for eligible returns or exchanges.
Order Cancellations
An order may be canceled before it has shipped.
To request a cancellation, contact info@navanora.com as soon as possible. An order cannot be canceled under the cancellation process after it has shipped, but it may be eligible for return after delivery under this policy.
Contact Us
For questions about a return, exchange, refund, damaged product, incorrect product, or cancellation, contact us using the information below.
Store Name: Navanora
Address:
28900 SW Villebois Dr
Wilsonville, OR 97070
United States
Contact Email: info@navanora.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 24 business hours